High Falls Kiosk
Planting seeds for better patient care
Overview
As part of the ROC the Riverway project, Rochester High Falls is being renovated and transformed into a New York State Park. The mission of HIgh Falls State Park is to create a center for ecological education while creating connectivity within downtown Rochester.
The Challenge
The existing platform had a 68% abandonment rate on critical tasks. Patients found it confusing, and providers spent too much time clicking through systems. We needed to clear the weeds and plant something that would actually grow.
Project Goals
- Education:Making environmental learning accessible and engaging
- Ecology:Teaching visitors about local ecosystems and wildlife
- Connectivity:Bridging downtown Rochester with natural education
Research & Discovery
Understanding Our Users
I identified three primary user groups with distinct needs and behaviors:
User Groups
Curious Learners
5-17
- Interested in learning more about the environment
- Shorter attention span
- May not know how to read
- May not have a phone
Environmental Activists
18-65
- Looking for ways to help with the environment
- Looking for easier and more intuitive ways to learn about the environment
Conscious Travelers
18-65
- Traveling to Rochester
- Interested in learning how to help the environment
- Looking for more engaging education and insights to local landmarks
Design Process
I chose to organize the kiosk into different sections that will address different learning goals and styles.
Main Sections
- River Health Information about the Genesee River Ecosystem
- Animals: Local wildlife profiles and behaviors
- Games: Interactive Learning experiences
- How Can I Help? Actionable resources and colunteer opportunities
Screen Designs
The final design is an intuitive, touch-based kiosk experience that makes environmental education engaging and accessible for all ages. Opening with an illustrated High Falls landscape and clear "Click to Start" prompt, the interface immediately establishes its playful yet informative tone.
